General terms and conditions B2C - sinter.si

You are advised to read carefully the below stated business conditions before you use our website. If you continue with ordering a product from the sinter.si website, it shall be deemed you have read and agree with these General terms and conditions. SINTER LJUBLJANA d.o.o. reserves the right to change terms and conditions of the sinter.si website. As all changes are binding for the Customer, you are advised to regularly view our business conditions.

  1. General

These General terms and conditions have been drawn up in compliance with the consumer protection legislation, based on recommendations of the Chamber of Commerce and Industry of Slovenia, and international codes for web and e-commerce.

The sinter.si online shop (hereinafter referred to as: “Online Shop”) is operated by:

SINTER LJUBLJANA d.o.o.,

Cesta v Mestni log 75,1000 Ljubljana, Slovenia,
Identification number: 5334926000
Tax number: SI 49026453
Bank account: SI56 1010 0005 4784 722, opened at Banka Intesa Sanpaolo d.d.
phone number: 01 28 03 422
e-mail: info@sinter.si
an e-business provider (hereinafter referred to as: “Seller”).

These General terms and conditions define the operation of Online Shop, the rights and obligations of Customers as well as the business relationship between the Seller and the Customer as buyer of products available in the Online Shop.

Customers who are Buyers may only be Consumers. A Consumer is any natural person who acquires or uses products available in the Online Shop for purposes outside their occupational or gainful activity (hereinafter referred to as: “Customer”). 

These General terms and conditions apply only for B2C transactions.

Only a person 18 years-old or over can make a valid order or purchase of the product.

By registering in the Online Shop, the Customer obtains a username that is identical to Customer’s e-mail address, and a password selected by the Customer. The username and the password uniquely identify the Customer and link the Customer to the entered data. By registering, the Customer acknowledges to be a person who is of the age of majority and of full capacity to contract. 

By placing an online order, the Customer declares that all submitted data is real and complete, that the Customer has legal capacity and that there is no known impediment which would prevent the Customer from ordering and purchasing products in the Online Shop.

Registration is not a condition of purchase.

  1. Accessibility of information

The Seller is committed to always provide the user the following information:

  • data about Seller’s identity (company name and headquarters, number in the register of companies)
  • contact data, which allows the user to communicate with the Seller quickly and effectively (e-mail, telephone etc.),
  • information about the essential characteristics of products and services offered in the Online Shop, including the after-sales services and guarantees;
  • information about the accessibility of products and services available in the Online Shop;
  • methods and conditions for delivery of products and services, especially the location and time of delivery;
  • information about the payment method;
  • information about the validity of offer in the Online Shop;
  • information about the period and conditions for withdrawal from the contract;
  • information about the options for product return and any associated costs for the user:
  • information about the complaints submission process and about the contact data for person with the Seller, responsible for customer relations.
  1. Product offer, delivery time and delivery

The product offer in the Online Shop is often changed and updated due to the nature of online commerce.

The delivery time for products in stock is usually 5 working days for delivery addresses in Slovenia, and for other countries please see the Section 10. The delivery time stated next to the product in the Online Shop applies for delivery addresses in Slovenia. In some cases, the delivery time is not stated on the product, in which case the Seller will inform the Customer of the estimated delivery time or inform the Customer that the ordered product cannot be delivered.

When placing a purchase order, shipping fees will be added to the purchase price of the products and listed on the invoice:

    • for Slovenia and Croatia: orders under 80 € - the shipping cost is 5.00 EUR, orders over 80 € - the delivery is free of charge
    • for EU Member States: orders under 120 € - the shipping cost is 12,90 EUR, orders over 120 € - the delivery is free of charge
    • for the rest of the world: the shipping cost is 24,90 EUR.

The Seller reserves the right to choose a delivery service in order to expedite the delivery process.

  1. Method of payment

The Seller offers the user the following options of payment for products from the Online Shop:

  • via PayPal account;
  • via payment and credit cards (Visa, Mastercard, Maestro, JCB, Discover, American Express);
  1. Prices

The online price applies for all Customers of Seller’s Online Shop. Additional costs may incur related to the chosen payment method (see Section 4).

All prices in the Online Shop are in euros and include VAT, unless stated otherwise. All prices in the Online Shop are the prices of products and exclude any delivery costs (see Sections 3 and 10). All prices apply only for electronic ordering of products in the Online Shop.

For all orders, shipments may be subject to import fees and taxes that are due on arrival. It is impossible for the Seller to determine these charges as they vary from country to country. The Customer have to pay all taxes and governmental fees the Seller is required to collect or pay upon sale or delivery of products unless the Customer provide the Seller with direct payment authority or an exemption certificate valid in the jurisdiction the products will be delivered.

All prices are valid in the moment of placing an order, and there is no price validity period determined in advance. The prices are only valid until they are changed. The Seller makes every effort to make sure the information is up-to-date and exact, but this does not exclude the possibility of an invalid price being displayed. In the latter case and if the price changes while an order is being processed, that is from the moment of placing the order to the moment of confirming the order, the Seller will:

  • notify the Customer about it and inform the Customer about the new price - in this case the Customer has the right to change the order, cancel it completely or confirm the order with new prices, with no additional costs to the Customer or
  • enable the Customer to back out from the offer and at the same time offer the Customer a solution to the benefit and satisfaction of both parties.
  1. Purchasing process

6.1. Technical steps leading to the conclusion of a sales contract:

During the purchase process, the following technical steps are available to the Customer:

  • login in the Online Shop using an email address or user password, if the Customer has already created a user account (see also Section 1.). Registration is not a condition of purchase. 
  • finding a particular product in an offer of products in the Online Shop;
  • selecting a product to purchase;
  • adding the selected product for purchase in the shopping cart;
  • determining the quantity of the product for purchase in the shopping cart;
  • review of the price of the selected product in the selected quantity, including the calculated tax;
  • choice of delivery method (see also Sections 3. and 10);
  • choice of payment method (see also Section 4.);
  • a review of the order with the delivery method and the calculated shipping costs, if they are charged and
  • confirmation and submission of order, and thus the conclusion of the purchase (see also Sections 6.3. and 6.4.).

6.2. Technological means that enable identification and correction of errors prior to the submission of order

Prior to the submission of the order, the Customer may, through the graphic user interface, with immediate effect, simply and easily:

  • see and inspect what products the Customer selected and added to the shopping cart;
  • see and review the price of each product and the total price of the entire selected quantity of each product;
  • change the selected quantity of each product and calculate the new price of the quantity so changed;
  • remove selected products that the Customer does not want to buy from the Customer’s shopping cart and
  • calculates the applicable tax, according to the tax rate applicable to the selected product and its price (tax base).

Prior to the confirmation of the order, the Customer may, through the graphic user interface, with immediate effect, simply and easily:

  • modify the selected delivery method for the product;
  • change the selected payment method and
  • review and confirm individual changes.

6.3. Order accepted

After placing an order, the Customer receives an e-mail message from the Seller, confirming the order has been accepted. The Customer has the right to cancel an order without consequences in 1 hour after receiving this notification. After an order has been placed, the Customer is unable to change it, except by cancelling the order. Full information about the status and content of individual orders is available to the Customer in Customer’s user profile at the Seller’s website.

6.4. Order confirmed

If the Customer does not cancel the order, the order will be processed. After receiving an order, the Seller verifies the availability of ordered products and either confirms the order or rejects it with proper justification. In order to verify the data or ensure the accuracy of delivery, the Seller may also contact the Customer by telephone, using the provided contact telephone number. Upon confirming an order, the Seller notifies the Customer by e-mail about the anticipated delivery time. At this point in time, a purchase contract for ordered products is irrevocably concluded between the Seller and the Customer (see Section 7).

6.5. Goods shipped

The Seller prepares and ships the ordered products in the agreed period, notifying the Customer about it by e-mail. In the e-mail mentioned above, the Seller also notifies the Customer about the product return policy, and names the contact persons in case of complaints or delayed deliveries.

  1. Purchase contract

The Seller presents to the Customer who bought a product in the Online Shop a written invoice, including the cost break down and a notification about the right to withdraw from the purchase by returning the bought product; if necessary and possible. A purchase contract in the form of a purchase order is stored in electronic form in the Seller’s server, and available to the Customer at any time through the Customer’s user profile.

A purchase contract between the Seller and the Customer is concluded in the moment when the Seller confirms the order (see Section 6.2). From this moment on, all the prices and other terms of purchase are fixed and binding both for the Seller and for the Customer.

  1. Right to withdraw from purchase, product return

According to the Consumer Protection Act, the Customer who is a natural person, has the right to inform the Seller of the cancellation of the agreement within 14 days of taking over the goods by sending an e-mail to info@sinter.si and without stating the reason for such decision. This only applies to online purchases. Returning received goods to the company within the cancellation period is considered as notification on cancellation of the agreement. The Seller does not accept returned goods sent by post as “cash on delivery”. The only costs incurred by the Customer is the cost of returning goods. 

In case of returning received goods, the Customer must provide to the Seller his or her personal information, bank account number and a copy of the invoice.

The goods must be returned to the Seller by any means to its registered office and latest within 14 days from the provided notification on the intended return. 

The Customer may not use the products without any restrictions until his cancellation of the agreement. The Customer may only perform an overview and testing of the products merely within the scope necessary in order to determine actual state of the product. The product the Customer is returning must be unused, undamaged, contained in original packaging and in unchanged quantity, and with all original purchase documents (receipt, delivery note, etc.) enclosed. 

In case the goods are damaged, dirty, without original packaging or with visible traces of use (product’s interior and exterior), the Seller reserves the right to reject the return of the good. The Customer is responsible for the reduction of goods value if the reduction in value is attributable to his handling of the goods not required to determine the nature, characteristics or functioning of the goods. 

The right to return purchased products does not apply to consumables as well as products which are in their nature intended for consumption (media, batteries, etc.). The right also does not apply to program packages already opened or used. 

If the postal package with which the Customer received the ordered products is physically damaged, if there is a lack of content or shows signs of opening, the Customer must initiate the complaint procedure at delivery express postal service, which delivered the package (see the Section 15).

The Customer covers the cost of returning the goods, in case of withdrawal from the contract.

For any products returned, the Seller shall at the earliest convenience, but not later than in 14 days after the notification of withdrawal, refund the Customer the sum paid or return the gift coupon. Any promotional codes or other discounts used shall not be refunded to the Customer. The Seller shall refund the sum paid to the Customer’s personal bank account. The Seller shall return a gift coupon used in the form of a credit note.

  1. Warranty

The products are covered with a warranty if it says so on the invoice or the warranty certificate. The warranty is valid provided the instructions and conditions on the warranty certificate have been met, and upon presentation of the invoice. The warranty period can be found on the warranty certificate or on the invoice. The information about the warranty also accompany the product presentation in the Online Shop. If there is no information about the warranty in the Online Shop, it means the product is not covered by a warranty.

The Customer can claim the warranty with the Seller, or directly with the product manufacturer, or its authorized service facility. The Customer can claim the warranty using the warranty certificate and invoice. The manufacturer or its authorized service facility is obligated to perform the warranty repair in 45 days from receiving the product for repair or replace the product with another equivalent product in mint condition.

  1. Delivery

The Seller will deliver the ordered products to the Customer in the agreed period depending on delivery method (see the Section 3). 

The Seller reserves the right to select another mail service in order to fulfil the order more efficiently (see the Section 3). 

  1. Security

The Seller uses suitable technical and organisational means to secure the transmission and storage of personal data and payments. The Seller uses for this purpose a 128-bit SSL-certificate, issued by an authorized organisation.

Secure authorisation and credit card transactions are provided by Credit card – Braintree Payments. Credit card authorisations are executed in real-time with immediate verification of data with the banks. The card data is not stored on the Seller’s server.

Customers themselves are also responsible for the security of their usernames and passwords, as well as for proper software and antivirus protection of their computers.

  1. Protection of children

The Seller shall not accept in the Online Shop orders for someone known or suspected to be a child without an express permission from the child’s parents or custodian. The Seller offers no free access in the Online Shop to products or services harmful to children.

The Seller will not be accepting any personal data about children without an express consent from their parents or custodians and will not be disclosing data received from children to third persons, except to their parents and custodians.

Any communication targeting children will be appropriate to their age and will not take advantage of their credulity, lack of experience or sense of loyalty.

  1. Privacy policy

The Privacy policy is a part of these General terms and conditions and is available here.

The Seller with the purpose of fulfilling or enforcing rights from contractual relationship and direct marketing, establishes, maintains, and manages Customer’s personal data only as long as it is necessary to achieve the purpose for which they were processed. After completing the purpose of processing, The Seller will delete or disable Customer’s personal information. 

Personal data is considered to be all data used to identify the identity of the Customer (e.g. first and last name, address, e-mail address, etc.). 

The Seller ensures protection of personal data as laid down in the Personal Data Protection Act. 

The Seller also undertakes not to disclose personal data to any third parties except when required under law and when required to fulfil its obligations. The Customer may at any time request, in writing or over telephone, to permanently or temporarily stop using your personal data for the purposes of direct marketing within 15 days of such request.

All data on the Customer are strictly confidential and available only to employees if the data is required in order to perform their work. All employees at the Seller are responsible to handle the data in accordance with the personal data protection principles. 

The Seller undertakes to provide protection of the Customer’s personal data by only collecting data required to fulfil its obligations. The Seller is entitled to use data automatically collected during website visits, which are not considered personal data (e.g. type of the browser, number of visits, time and duration of the visit, etc.), only for the purposes of estimating its website traffic and improving its content and functionality.

  1. Customer reviews and product ratings

Reviews, comments and product ratings submitted by Customers are a part of the Online Shop functionalities and are destined to the community of Customers.

The Seller shall not be held responsible for the content of reviews, comments and product ratings submitted by the Customers. Before publishing them, the Seller verifies the reviews, comments and ratings, and rejects those containing obvious falsehoods, being abusive or obscene, or, at the Seller’s discretion, not offering any benefit to other Online Shop Customers. The Seller shall not be held responsible for the information in reviews, comments and ratings, and shall be released from any liabilities arising from such information.

By submitting their reviews, comments or ratings, the Customers expressly agree with the these General terms and conditions and allow the Seller to publish a part of the text or the whole text in any electronic or other media. The Seller has the right to use the content of reviews, comments or ratings for own business purposes, with no time restrictions and for any purpose, including the publishing of latter in advertisements and other marketing communications. The authors of reviews, comments and ratings declare and give assurance to be the owners of material and moral copyrights for their written reviews, comments or ratings, and transfer these rights on the Seller free of charge, non-exclusively and with no time restrictions.

  1. Limitation of liability

The Seller shall take every care to ensure the data published in the Online Shop is up-to-date and accurate. However, the product characteristics, delivery term or price may change rapidly and the Seller might not always be able to correct the data published in the Online Shop in time. In this event, the Seller shall notify the Customer about the changes and offer him or her the option to withdraw from or change the order (see Section 5).

Even though the Seller makes every effort to provide accurate images of products sold in the Online Shop, all images are for illustrative purposes only. Images make no representations about the product quality.

The Seller is not responsible for physical damage, destruction or loss of consignment from the moment it hands in the consignment with ordered products at the post office, as well as not in case the consignment is missing content or if the consignment is showing signs of opening (visible damage to the packaging). In all above stated cases, the Customer must initiate a complaint procedure at delivery express postal service, which delivered the package in the exact state as it was delivered, i.e. not adding or removing anything, and filling out a complaint form. The Customer must also inform the provider by an e-mail to info@sinter.si or telephone at 01 28 03 422.

  1. Complaints, disputes and jurisdiction

The Seller acts in compliance with the valid legislation covering the area of consumer protection. The Seller has established an effective system for dealing with complaints and has appointed a person the Customer can contact by phone or by e-mail. 

In case of problems, the Customer should call the following number: +386 1 28 03 422. 

The Customer can also send a complaint to the following e-mail address info@sinter.si. The complaint procedure is confidential.

Within 5 working days, the Seller will confirm that he has received a complaint and inform the Customer how long he will need to process the complaint and will keep the Customer posted during the entire procedure. 

The Seller will make every effort to settle any potential disputes amicably. If this is not possible, the disputes between the Seller and the Customer will be settled by the local competent court in Ljubljana. The Seller and the Customer as participants in electronic commerce both confirm the validity of their e-mail exchange before the court.

The Seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.

The Seller publishes link to the platform for online dispute resolution presented by the EU Commission and available at: http://ec.europa.eu/consumers/odr. This platform serves as the point of contact for the extrajudicial settlement of disputes based on sales or service agreements via the internet, involving a consumer.

For these General terms and conditions and in case of any disputes between the Seller and the Customer, the Slovenian substantive and procedural law will be applied. No provisions of international private law apply to make reference to the laws of another jurisdiction.

For all relations, rights and obligations, which are not regulated by these General terms and conditions, the provisions of the Obligatons Code, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis.

  1. Changing the General terms and conditions

In the event of changes to rules governing the operation of online shops, data protection or other areas related to the operation of Seller’s Online Shop, or in case the Seller changes his own business policy, the Seller may change and/or amend these General terms and conditions, notifying Customers of such changes in a suitable manner, mainly by posting on the www.sinter.si website. Any changes and/or modifications to the General terms and conditions shall enter into force upon the expiry of an eight-day period after publishing the changes and/or amendments. If changing and/or amending the General terms and conditions is necessary for harmonisation with the regulations, these changes and/or amendments may exceptionally enter into force in a shorter period.

If the Customer does not agree with the changes and/or amendments to these General terms and conditions, the Customer must cancel the registration in eight days from the date of publishing of changes and/or amendments to these General terms and conditions. Otherwise, the Customer shall be deemed to accept the changes and/or amendments to the General terms and conditions. The registration is to be cancelled by sending a written notification of cancellation to the Seller.

These General terms and conditions have been adopted by the CEO of Seller, in Ljubljana on 1.5.2021.

We wish you a pleasant shopping experience in our Online Shop!